購物可享免費送貨服務 (單一送貨地點)

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Terms & Conditions
  • Please read these terms and conditions carefully before confirm the order. Once you confirmed the order, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
  • Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
  • Free Hong Kong delivery for single order with net purchase of HK$600 or above (for a single delivery location). Only specified Hong Kong billing address is acceptable, delivery service is not available at: Non-permanent address, restricted areas, hotel guest rooms, ports, marinas, warehouses, Parcel Locker, SF Store, PO box, Hospital and the building which are not accessible by elevator for delivery.
  • Store Pickup Service at LONGCHAMP – SOGO Boutiques for single order with net purchase below HK$600.
  • A redelivery charge will be applied in case of second delivery is needed for any reasons.
  • All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.
  • When you pick up the product in our physical store, you or your authorised representative will be required to present your email confirmation for identity verification. LONGCHAMP staff may need you to provide further information to verify your identity (such as your full name or other personal information under your account profile). If we have suspicion about the person requesting to collect your order(s) is yourself or your authorised representative, we reserve the right to refuse the collection of the order(s) in order to safeguard your interest.
  • Please note that items may not appear exactly as they do on the screen, for which we shall not be held liable.
  • The online payment of the products or services will be made through the online payment gateway of SOGO Hong Kong. 
  • SOGO Hong Kong online payment gateway accept Visa, MasterCard, Union Pay, American Express and Alipay.
  • Retroactive claiming of SOGO Rewards points will not be allowed for transactions where no membership number was provided before payment; in this case, all eligible points will be forfeited.
  • After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), LONGCHAMP will notify you by phone or email.
  • We will deliver as scheduled to the best of our ability. Delivery may be affected due to seasonal or other factors.
  • In case of any dispute, LONGCHAMP reserves the right for final decision.
  • 確認訂單即表示閣下已閱讀本條款及細則,並且接受和同意受本條款及細則所約束。
  • 我們保留權利可更改貨品的價格而不作另行通知。我們可根據存貨供應,全權決定是否接受所有訂購。
  • 單一訂單購物淨值滿HK$600或以上均享免運費香港送貨服務(單一送貨地點)。送貨服務只接受在香港的指定送貨的帳單地址,不適用於:邊境禁區、酒店房間、碼頭或貨倉、智能櫃、順豐站、郵箱號碼、醫院及未能以升降機直達的送貨地址。
  • 單一訂單購物淨值HK$600以下,提供免費店舖自取服務(只限LONGCHAMP 崇光百貨店)。
  • 若基於任何原因需要安排第二次送貨,顧客須支付再次送貨之相關運費。
  • 所有訂單須視乎相關貨品的供應情況再作最後確認。倘若我們未能提供任何已訂購之產品或服務,我們有權拒絕接受該訂單。
  • 當您在店舖領取產品時,您或您的授權代表須向LONGCHAMP銷售員展示在確認您的訂單之電子郵件,以進行身份驗證。我們可能需要您提供進一步的資料來驗證您的身份(例如您的全名或您的帳戶下的其他個人資料)。如果我們不能證實要求收取貨品的人是您本人或您的授權代表,我們將拒絕該人士收取您的訂單,以保障您的利益。
  • 請您注意,官網商品照片與商品實品外觀可能有差異,此乃因不同品牌螢幕的解析度、色調色階等不同因素所致,本公司無法為此差異負責。
  • 在網上訂購產品或服務,費用將經由崇光(香港)百貨有限公司之網上支付系統收取。 
  • 崇光(香港)百貨有限公司之網上支付系統接受VisaMasterCard、銀聯卡、American ExpressAlipay付款。
  • 如付款前未有提供SOGO Rewards會員號碼以作紀錄,積分均不能後補,並當自動放棄有關所獲之積分。
  • 倘若我們未能提供任何已訂購之產品,或因您所使用的信用卡導致之付款問題或任何其他原因,我們有權拒絕接受該訂單。倘若我們無法提供閣下訂單上的任何產品或服務,LONGCHAMP團隊會透過電話或電郵通知閣下。
  • 請注意,所有貨品將盡我們最大能力按計劃交付。服務可能會因季節性或其他因素而有所影響。
  • 如有任何爭議,LONGCHAMP保留最終的決定權。